An overview of frequently asked questions by our online customers.
🛒 Order & Payment
Are the product prices including or excluding VAT?
All prices in our online shop include 21% VAT. A VAT exemption may apply for some countries. After filling in the country of destination, you will find the information for your country on the Checkout.
How do I place an order online?
What is the status of my order?
Go to Account > Orders to view the latest status of your orders.
No account?
Start a chat or send an email to ask@happy-caps.com.
What payment methods are supported?
Please visit the checkout to find out which methods are supported in your region.
Checkout payment failed, what now?
Please refresh the checkout page and try again. Still not working? If possible, please choose another method of payment on the checkout page.
Please contact our customer service in case you need any assistance.
📦 Shipping & Delivery
How long will it take to ship my order?
Orders that include stock products are shipped the same business day if the order is placed before 16:00 (Europe/Amsterdam timezone). Otherwise, it will be shipped the next business day.
What is the delivery time for my order?
Delivery times vary per country. You will find more information in our Shipping Policy.
How can I track the shipment of my order?
When your order is shipped, you will receive a Track & Trace link by email. Use this link to track your shipment.
🔙 Return & Refund
What is your return policy?
- You have the right to return your purchase within 14 days of receipt.
- Returns are only accepted if the products are unused, undamaged, and in their original packaging.
- Returns are not accepted for products that are custom-made for you.
What is your refund policy?
After receiving and inspecting the returned product, we will proceed with a refund of the purchase amount, excluding any shipping costs, within 14 days. Refunds will be made via the same payment method used for the original purchase unless otherwise agreed.
What are the steps to return my order?
- Contact our customer service at ask@happy-caps.com to initiate your return. Please include your order number, the name of the product you wish to return, and the reason for the return.
- After receiving your return request, our customer service will provide you with further instructions on how to return the product.
- Ensure that the product is securely and firmly packaged to prevent damage during transport.
- Our customer service will handle the rest and keep you updated about the status via chat or email.
What is the status of my return?
Go to Account > Orders to view the latest return status of your order.
No account?
Start a chat or send an email to ask@happy-caps.com.
👩⚖️ Compliance
Where can I find the compliance documents?
Visit our Documents section for all legal and compliance-related documents.
Is Happy Caps compliant in my country?
Happy Caps is fully compliant in the following countries:
- Austria
- Belgium
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovenia
- Slovakia
- Spain
- Sweden
- Switzerland
- United Kingdom