It can always happen that something does not go exactly as planned. We advise you to first report complaints to us by sending an email to info@happy-caps.com. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Your Happiness = Our Goal

In case of complaints, please contact us first. Your happiness is our goal, and we would like to receive the opportunity first to solve any issues.

In case of complaints that cannot be resolved by mutual agreement, the consumer should contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. If a solution is still not reached, the consumer has the option to have their complaint handled by the independent disputes committee appointed by WebwinkelKeur, the decision of which is binding, and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that must be paid by the consumer to the relevant committee.

100% Happiness Guarantee

We strive for a 100% satisfaction guarantee. Complaints? or are you not satisfied? We kindly ask you to always contact us first so we can solve it for you.

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