{"id":4718,"date":"2025-04-15T12:42:02","date_gmt":"2025-04-15T11:42:02","guid":{"rendered":"https:\/\/happy-caps.com\/?page_id=4718"},"modified":"2025-05-19T16:04:33","modified_gmt":"2025-05-19T15:04:33","slug":"complaints","status":"publish","type":"page","link":"https:\/\/happy-caps.com\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4718\" class=\"elementor elementor-4718\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecf2809 e-flex e-con-boxed e-con e-parent\" data-id=\"ecf2809\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cc58db elementor-widget elementor-widget-text-editor\" data-id=\"8cc58db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It can always happen that something does not go exactly as planned. We advise you to first report complaints to us by sending an email to <a href=\"mailto:info@happy-caps.com\">info@happy-caps.com<\/a>. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via <a href=\"https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\" target=\"_blank\" rel=\"noopener\">https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1e5fe9 elementor-widget elementor-widget-heading\" data-id=\"c1e5fe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your Happiness = Our Goal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db48ef8 elementor-widget elementor-widget-text-editor\" data-id=\"db48ef8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In case of complaints, <b>please contact us first<\/b>.<b>\u00a0<\/b>Your happiness is our goal, and we would like to receive the opportunity first to solve any issues.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e70871 elementor-widget elementor-widget-text-editor\" data-id=\"2e70871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In case of complaints that cannot be resolved by mutual agreement, the consumer should contact WebwinkelKeur (<a href=\"https:\/\/www.webwinkelkeur.nl\" target=\"_blank\" rel=\"noopener\">www.webwinkelkeur.nl<\/a>), which will mediate free of charge. If a solution is still not reached, the consumer has the option to have their complaint handled by the independent disputes committee appointed by WebwinkelKeur, the decision of which is binding, and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that must be paid by the consumer to the relevant committee.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2638b3 e-con-full e-flex e-con e-child\" data-id=\"c2638b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0eb2faa elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"0eb2faa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 59 56\"><defs><style>      .cls-1 {        fill: url(#linear-gradient);        fill-rule: evenodd;      }      .cls-1, .cls-2 {        stroke-width: 0px;      }      .cls-2 {        fill: #0a0908;      }    <\/style><linearGradient id=\"linear-gradient\" x1=\"-382.8\" y1=\"320.7\" x2=\"-382.8\" y2=\"319.7\" gradientTransform=\"translate(19388.5 15399.2) scale(50.6 -48)\" gradientUnits=\"userSpaceOnUse\"><stop offset=\"0\" stop-color=\"#fdd80e\"><\/stop><stop offset=\"1\" stop-color=\"#f9b006\"><\/stop><\/linearGradient><\/defs><g id=\"_-Desktop\" data-name=\"&#x1F4BB;-Desktop\"><g id=\"homepage-tripe_e\" data-name=\"homepage-tripe e\"><g id=\"section-categories\"><g id=\"love\"><g id=\"Group-21\"><path id=\"Path\" class=\"cls-1\" d=\"M31.4,55c-.2,0-.4,0-.6-.2C6.3,41.3,6.1,24.4,6.1,22.5c0-7.7,5.3-15.5,14.3-15.5s9.1,3.2,11,6.8c1.9-3.6,5.6-6.8,11-6.8,8.9,0,14.3,7.8,14.3,15.4h0c0,2-.2,18.9-24.7,32.4-.2.1-.4.2-.6.2Z\"><\/path><g id=\"Love\"><path id=\"Shape\" class=\"cls-2\" d=\"M29.5,56c-.3,0-.5,0-.7-.2C.2,40,0,20.3,0,18.1,0,9.2,6.2,0,16.7,0s10.6,3.7,12.8,7.9C31.8,3.7,36,0,42.3,0,52.8,0,59,9.2,59,18h0c0,2.3-.2,22-28.8,37.8-.2.1-.5.2-.7.2ZM16.7,3.1c-8.5,0-13.6,7.6-13.6,14.9,0,2.2.2,19.9,26.4,34.7,26.2-14.8,26.5-32.5,26.4-34.5v-.2c0-7.3-5.1-14.9-13.6-14.9s-10.1,4.7-11.4,9.2c-.4,1.3-2.6,1.3-2.9,0-1.3-4.4-4.9-9.2-11.4-9.2h0Z\"><\/path><\/g><\/g><\/g><\/g><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc2a5ad elementor-widget elementor-widget-heading\" data-id=\"fc2a5ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">100% Happiness Guarantee<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25a4607 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"25a4607\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We strive for a 100% satisfaction guarantee. Complaints? or are you not satisfied? We kindly ask you to always contact us first so we can solve it for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c055193 elementor-position-inline-start elementor-widget__width-initial elementor-mobile-position-inline-start elementor-tablet-position-inline-start elementor-view-default elementor-widget elementor-widget-global elementor-global-4724 elementor-widget-icon-box\" data-id=\"c055193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/wa.me\/+31854016820\" target=\"_blank\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"WhatsApp\" rel=\"noopener\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/wa.me\/+31854016820\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\tWhatsApp\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"https:\/\/wa.me\/+31854016820\" style=\"text-decoration: none\" target=\"_blank\" rel=\"noopener\">Start a chat<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-281d736 elementor-widget elementor-widget-text-editor\" data-id=\"281d736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/contact\/\">Or click here for all contact options<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>It can always happen that something does not go exactly as planned. We advise you to first report complaints to us by sending an email to info@happy-caps.com. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil. Your Happiness = Our Goal In case [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"rank_math_title":"Complaints \u2022 When you're not Happy","rank_math_description":"Not happy about your experience or product? \u2022 Meet our Happiness Guarantee Team \u2022 Solving your complaint is our goal!","rank_math_focus_keyword":"complaint","rank_math_canonical_url":"","rank_math_breadcrumb_title":"","rank_math_pillar_content":"","rank_math_primary_category":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_facebook_image":"","rank_math_facebook_image_id":"","rank_math_twitter_title":"","rank_math_twitter_description":"","rank_math_twitter_image":"","rank_math_twitter_image_id":"","rank_math_twitter_card_type":"","rank_math_twitter_use_facebook":"","rank_math_advanced_robots":"","rank_math_news_sitemap_genres":"","rank_math_news_sitemap_stock_tickers":"","rank_math_video_thumbnail":"","rank_math_video_title":"","rank_math_video_description":"","rank_math_video_duration":"","rank_math_robots":[],"footnotes":""},"class_list":["post-4718","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/happy-caps.com\/en\/wp-json\/wp\/v2\/pages\/4718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/happy-caps.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/happy-caps.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/happy-caps.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/happy-caps.com\/en\/wp-json\/wp\/v2\/comments?post=4718"}],"version-history":[{"count":5,"href":"https:\/\/happy-caps.com\/en\/wp-json\/wp\/v2\/pages\/4718\/revisions"}],"predecessor-version":[{"id":5774,"href":"https:\/\/happy-caps.com\/en\/wp-json\/wp\/v2\/pages\/4718\/revisions\/5774"}],"wp:attachment":[{"href":"https:\/\/happy-caps.com\/en\/wp-json\/wp\/v2\/media?parent=4718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}