{"id":4718,"date":"2025-04-15T12:42:02","date_gmt":"2025-04-15T11:42:02","guid":{"rendered":"https:\/\/happy-caps.com\/?page_id=4718"},"modified":"2025-05-19T16:04:33","modified_gmt":"2025-05-19T15:04:33","slug":"reclami","status":"publish","type":"page","link":"https:\/\/happy-caps.com\/it\/complaints\/","title":{"rendered":"Reclami"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4718\" class=\"elementor elementor-4718\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecf2809 e-flex e-con-boxed e-con e-parent\" data-id=\"ecf2809\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cc58db elementor-widget elementor-widget-text-editor\" data-id=\"8cc58db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pu\u00f2 sempre capitare che qualcosa non vada esattamente come previsto. Vi consigliamo di segnalarci innanzitutto i reclami inviando un'e-mail a <a href=\"mailto:info@happy-caps.com\">info@happy-caps.com<\/a>. Se questo non porta a una soluzione, \u00e8 possibile registrare la controversia per la mediazione tramite WebwinkelKeur via <a href=\"https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\" target=\"_blank\" rel=\"noopener\">https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1e5fe9 elementor-widget elementor-widget-heading\" data-id=\"c1e5fe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La vostra felicit\u00e0 = il nostro obiettivo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db48ef8 elementor-widget elementor-widget-text-editor\" data-id=\"db48ef8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In caso di reclami, <b>contattateci prima<\/b>.<b>\u00a0<\/b>La vostra felicit\u00e0 \u00e8 il nostro obiettivo e vorremmo ricevere per primi l'opportunit\u00e0 di risolvere qualsiasi problema.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e70871 elementor-widget elementor-widget-text-editor\" data-id=\"2e70871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In caso di reclami che non possono essere risolti di comune accordo, il consumatore deve contattare WebwinkelKeur (<a href=\"https:\/\/www.webwinkelkeur.nl\" target=\"_blank\" rel=\"noopener\">www.webwinkelkeur.nl<\/a>), che far\u00e0 da mediatore gratuitamente. Se non si raggiunge una soluzione, il consumatore ha la possibilit\u00e0 di far gestire il proprio reclamo dalla commissione indipendente per le controversie nominata da WebwinkelKeur, la cui decisione \u00e8 vincolante, e sia l'imprenditore che il consumatore accettano tale decisione vincolante. La presentazione di una controversia a questa commissione comporta dei costi che devono essere pagati dal consumatore alla commissione competente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2638b3 e-con-full e-flex e-con e-child\" data-id=\"c2638b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0eb2faa elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"0eb2faa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" data-name=\"Layer 1\" viewbox=\"0 0 59 56\"><defs><style>      .cls-1 {        fill: url(#linear-gradient);        fill-rule: evenodd;      }      .cls-1, .cls-2 {        stroke-width: 0px;      }      .cls-2 {        fill: #0a0908;      }    <\/style><lineargradient id=\"linear-gradient\" x1=\"-382.8\" y1=\"320.7\" x2=\"-382.8\" y2=\"319.7\" gradienttransform=\"translate(19388.5 15399.2) scale(50.6 -48)\" gradientunits=\"userSpaceOnUse\"><stop offset=\"0\" stop-color=\"#fdd80e\"><\/stop><stop offset=\"1\" stop-color=\"#f9b006\"><\/stop><\/lineargradient><\/defs><g id=\"_-Desktop\" data-name=\"&#x1F4BB;-Desktop\"><g id=\"homepage-tripe_e\" data-name=\"homepage-tripe e\"><g id=\"section-categories\"><g id=\"love\"><g id=\"Group-21\"><path id=\"Path\" class=\"cls-1\" d=\"M31.4,55c-.2,0-.4,0-.6-.2C6.3,41.3,6.1,24.4,6.1,22.5c0-7.7,5.3-15.5,14.3-15.5s9.1,3.2,11,6.8c1.9-3.6,5.6-6.8,11-6.8,8.9,0,14.3,7.8,14.3,15.4h0c0,2-.2,18.9-24.7,32.4-.2.1-.4.2-.6.2Z\"><\/path><g id=\"Love\"><path id=\"Shape\" class=\"cls-2\" d=\"M29.5,56c-.3,0-.5,0-.7-.2C.2,40,0,20.3,0,18.1,0,9.2,6.2,0,16.7,0s10.6,3.7,12.8,7.9C31.8,3.7,36,0,42.3,0,52.8,0,59,9.2,59,18h0c0,2.3-.2,22-28.8,37.8-.2.1-.5.2-.7.2ZM16.7,3.1c-8.5,0-13.6,7.6-13.6,14.9,0,2.2.2,19.9,26.4,34.7,26.2-14.8,26.5-32.5,26.4-34.5v-.2c0-7.3-5.1-14.9-13.6-14.9s-10.1,4.7-11.4,9.2c-.4,1.3-2.6,1.3-2.9,0-1.3-4.4-4.9-9.2-11.4-9.2h0Z\"><\/path><\/g><\/g><\/g><\/g><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc2a5ad elementor-widget elementor-widget-heading\" data-id=\"fc2a5ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">100% Garanzia di felicit\u00e0<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25a4607 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"25a4607\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ci impegniamo per una garanzia di soddisfazione 100%. Reclami o non siete soddisfatti? Vi chiediamo gentilmente di contattarci sempre prima in modo che possiamo risolvere per voi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c055193 elementor-position-inline-start elementor-widget__width-initial elementor-mobile-position-inline-start elementor-tablet-position-inline-start elementor-view-default elementor-widget elementor-widget-global elementor-global-4724 elementor-widget-icon-box\" data-id=\"c055193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/wa.me\/+31854016820\" target=\"_blank\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"WhatsApp\" rel=\"noopener\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/wa.me\/+31854016820\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\tWhatsApp\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"https:\/\/wa.me\/+31854016820\" style=\"text-decoration: none\" target=\"_blank\" rel=\"noopener\">Avviare una chat<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-281d736 elementor-widget elementor-widget-text-editor\" data-id=\"281d736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/it\/contatto\/\">Oppure cliccate qui per tutte le opzioni di contatto<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>It can always happen that something does not go exactly as planned. We advise you to first report complaints to us by sending an email to info@happy-caps.com. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil. Your Happiness = Our Goal In case [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"rank_math_title":"Complaints \u2022 When you're not Happy","rank_math_description":"Not happy about your experience or product? \u2022 Meet our Happiness Guarantee Team \u2022 Solving your complaint is our goal!","rank_math_focus_keyword":"complaint","rank_math_canonical_url":"","rank_math_breadcrumb_title":"","rank_math_pillar_content":"","rank_math_primary_category":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_facebook_image":"","rank_math_facebook_image_id":"","rank_math_twitter_title":"","rank_math_twitter_description":"","rank_math_twitter_image":"","rank_math_twitter_image_id":"","rank_math_twitter_card_type":"","rank_math_twitter_use_facebook":"","rank_math_advanced_robots":"","rank_math_news_sitemap_genres":"","rank_math_news_sitemap_stock_tickers":"","rank_math_video_thumbnail":"","rank_math_video_title":"","rank_math_video_description":"","rank_math_video_duration":"","rank_math_robots":[],"footnotes":""},"class_list":["post-4718","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/happy-caps.com\/it\/wp-json\/wp\/v2\/pages\/4718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/happy-caps.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/happy-caps.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/happy-caps.com\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/happy-caps.com\/it\/wp-json\/wp\/v2\/comments?post=4718"}],"version-history":[{"count":0,"href":"https:\/\/happy-caps.com\/it\/wp-json\/wp\/v2\/pages\/4718\/revisions"}],"wp:attachment":[{"href":"https:\/\/happy-caps.com\/it\/wp-json\/wp\/v2\/media?parent=4718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}