{"id":4718,"date":"2025-04-15T12:42:02","date_gmt":"2025-04-15T11:42:02","guid":{"rendered":"https:\/\/happy-caps.com\/?page_id=4718"},"modified":"2025-05-19T16:04:33","modified_gmt":"2025-05-19T15:04:33","slug":"klachten","status":"publish","type":"page","link":"https:\/\/happy-caps.com\/nl\/complaints\/","title":{"rendered":"Klachten"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4718\" class=\"elementor elementor-4718\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecf2809 e-flex e-con-boxed e-con e-parent\" data-id=\"ecf2809\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cc58db elementor-widget elementor-widget-text-editor\" data-id=\"8cc58db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Het kan altijd gebeuren dat iets niet precies gaat zoals gepland. We raden je aan om klachten eerst bij ons te melden door een e-mail te sturen naar <a href=\"mailto:info@happy-caps.com\">info@happy-caps.com<\/a>. Mocht dit niet tot een oplossing leiden, dan is het mogelijk je geschil aan te melden voor bemiddeling via WebwinkelKeur via <a href=\"https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\" target=\"_blank\" rel=\"noopener\">https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1e5fe9 elementor-widget elementor-widget-heading\" data-id=\"c1e5fe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Uw geluk = ons doel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db48ef8 elementor-widget elementor-widget-text-editor\" data-id=\"db48ef8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bij klachten, <b>neem eerst contact met ons op<\/b>.<b>\u00a0<\/b>Jouw geluk is ons doel en we willen graag eerst de gelegenheid krijgen om eventuele problemen op te lossen.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e70871 elementor-widget elementor-widget-text-editor\" data-id=\"2e70871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bij klachten die niet in onderling overleg kunnen worden opgelost, dient de consument contact op te nemen met WebwinkelKeur (<a href=\"https:\/\/www.webwinkelkeur.nl\" target=\"_blank\" rel=\"noopener\">www.webwinkelkeur.nl<\/a>), die kosteloos zal bemiddelen. Indien dan nog geen oplossing is bereikt, heeft de consument de mogelijkheid om zijn klacht te laten behandelen door de door WebwinkelKeur aangewezen onafhankelijke geschillencommissie, waarvan de uitspraak bindend is en waarbij zowel de ondernemer als de consument instemmen met deze bindende uitspraak. Aan het voorleggen van een geschil aan deze geschillencommissie zijn kosten verbonden die door de consument aan de betreffende commissie dienen te worden voldaan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2638b3 e-con-full e-flex e-con e-child\" data-id=\"c2638b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0eb2faa elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"0eb2faa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" data-name=\"Layer 1\" viewbox=\"0 0 59 56\"><defs><style>      .cls-1 {        fill: url(#linear-gradient);        fill-rule: evenodd;      }      .cls-1, .cls-2 {        stroke-width: 0px;      }      .cls-2 {        fill: #0a0908;      }    <\/style><lineargradient id=\"linear-gradient\" x1=\"-382.8\" y1=\"320.7\" x2=\"-382.8\" y2=\"319.7\" gradienttransform=\"translate(19388.5 15399.2) scale(50.6 -48)\" gradientunits=\"userSpaceOnUse\"><stop offset=\"0\" stop-color=\"#fdd80e\"><\/stop><stop offset=\"1\" stop-color=\"#f9b006\"><\/stop><\/lineargradient><\/defs><g id=\"_-Desktop\" data-name=\"&#x1F4BB;-Desktop\"><g id=\"homepage-tripe_e\" data-name=\"homepage-tripe e\"><g id=\"section-categories\"><g id=\"love\"><g id=\"Group-21\"><path id=\"Path\" class=\"cls-1\" d=\"M31.4,55c-.2,0-.4,0-.6-.2C6.3,41.3,6.1,24.4,6.1,22.5c0-7.7,5.3-15.5,14.3-15.5s9.1,3.2,11,6.8c1.9-3.6,5.6-6.8,11-6.8,8.9,0,14.3,7.8,14.3,15.4h0c0,2-.2,18.9-24.7,32.4-.2.1-.4.2-.6.2Z\"><\/path><g id=\"Love\"><path id=\"Shape\" class=\"cls-2\" d=\"M29.5,56c-.3,0-.5,0-.7-.2C.2,40,0,20.3,0,18.1,0,9.2,6.2,0,16.7,0s10.6,3.7,12.8,7.9C31.8,3.7,36,0,42.3,0,52.8,0,59,9.2,59,18h0c0,2.3-.2,22-28.8,37.8-.2.1-.5.2-.7.2ZM16.7,3.1c-8.5,0-13.6,7.6-13.6,14.9,0,2.2.2,19.9,26.4,34.7,26.2-14.8,26.5-32.5,26.4-34.5v-.2c0-7.3-5.1-14.9-13.6-14.9s-10.1,4.7-11.4,9.2c-.4,1.3-2.6,1.3-2.9,0-1.3-4.4-4.9-9.2-11.4-9.2h0Z\"><\/path><\/g><\/g><\/g><\/g><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc2a5ad elementor-widget elementor-widget-heading\" data-id=\"fc2a5ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">100% Geluksgarantie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25a4607 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"25a4607\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wij streven naar een 100% tevredenheidsgarantie. Klachten? Of ben je niet tevreden? We vragen je vriendelijk om altijd eerst contact met ons op te nemen zodat we het voor je kunnen oplossen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c055193 elementor-position-inline-start elementor-widget__width-initial elementor-mobile-position-inline-start elementor-tablet-position-inline-start elementor-view-default elementor-widget elementor-widget-global elementor-global-4724 elementor-widget-icon-box\" data-id=\"c055193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/wa.me\/+31854016820\" target=\"_blank\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"WhatsApp\" rel=\"noopener\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/wa.me\/+31854016820\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\tWhatsApp\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"https:\/\/wa.me\/+31854016820\" style=\"text-decoration: none\" target=\"_blank\" rel=\"noopener\">Een chat starten<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-281d736 elementor-widget elementor-widget-text-editor\" data-id=\"281d736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/nl\/contact\/\">Of klik hier voor alle contactmogelijkheden<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>It can always happen that something does not go exactly as planned. We advise you to first report complaints to us by sending an email to info@happy-caps.com. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil. Your Happiness = Our Goal In case [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"rank_math_title":"Complaints \u2022 When you're not Happy","rank_math_description":"Not happy about your experience or product? \u2022 Meet our Happiness Guarantee Team \u2022 Solving your complaint is our goal!","rank_math_focus_keyword":"complaint","rank_math_canonical_url":"","rank_math_breadcrumb_title":"","rank_math_pillar_content":"","rank_math_primary_category":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_facebook_image":"","rank_math_facebook_image_id":"","rank_math_twitter_title":"","rank_math_twitter_description":"","rank_math_twitter_image":"","rank_math_twitter_image_id":"","rank_math_twitter_card_type":"","rank_math_twitter_use_facebook":"","rank_math_advanced_robots":"","rank_math_news_sitemap_genres":"","rank_math_news_sitemap_stock_tickers":"","rank_math_video_thumbnail":"","rank_math_video_title":"","rank_math_video_description":"","rank_math_video_duration":"","rank_math_robots":[],"footnotes":""},"class_list":["post-4718","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/happy-caps.com\/nl\/wp-json\/wp\/v2\/pages\/4718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/happy-caps.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/happy-caps.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/happy-caps.com\/nl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/happy-caps.com\/nl\/wp-json\/wp\/v2\/comments?post=4718"}],"version-history":[{"count":0,"href":"https:\/\/happy-caps.com\/nl\/wp-json\/wp\/v2\/pages\/4718\/revisions"}],"wp:attachment":[{"href":"https:\/\/happy-caps.com\/nl\/wp-json\/wp\/v2\/media?parent=4718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}