Return Policy

Happy Caps Return Policy

Thank you for your interest in the return policy of Happy Caps. We strive to satisfy our customers and provide a positive experience when purchasing our products. Below you will find our return policy applicable to purchases made on our website:

General Return Policy:

1. You have the right to return your purchase within 14 days of receipt.
2. Returns are only accepted if the products are unused, undamaged, and in their original packaging.
3. Returns are not accepted for products that are custom-made for you.

Procedure for Returning Products:

1. Contact our customer service at ask@happy-caps.com to initiate your return. Please include your order number, the name of the product you wish to return, and the reason for the return.
2. After receiving your return request, our customer service will provide you with further instructions on how to return the product.
3. Ensure that the product is securely and firmly packaged to prevent damage during transport.
4. You are responsible for the shipping costs of the return, unless the product is defective or damaged upon receipt.

Refunds:

1. After receiving and inspecting the returned product, we will proceed with a refund of the purchase amount, excluding any shipping costs, within 14 days.
2. Refunds will be made via the same payment method used for the original purchase unless otherwise agreed.

Exceptions:

1. Due to the nature of our products, we cannot accept returns for products that have been opened or used unless the product is defective.
2. For products that are perishable or have a limited shelf life, we cannot accept returns unless the product was damaged or defective upon receipt (e.g., dietary supplements, consumables).

Note: We reserve the right to refuse returns if the above conditions are not met. If you have any questions about our return policy, please feel free to contact our customer service. We are here to assist you.